Frequently Asked Questions

Everything you need to know about your artistry essentials.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our site. Items must be in their original packaging and gently used or unused to qualify for a full refund.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.

Are MAKEUP BY MARIO products cruelty-free?

Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

How can I find my perfect shade?

We offer a digital Shade Finder tool on our product pages. Additionally, you can view our artistry guides and swatches on various skin tones to help you select the best match.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.